Effective Date: January 1, 2025

Medstar Specialty Hospital (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal data is collected, used, and stored securely in compliance with the applicable laws and regulations in the United Arab Emirates (UAE).

By using our services, visiting our website, or interacting with us in any way, you agree to the collection and use of your personal information as outlined in this privacy policy.

I. Information We Collect

We collect the following personal information:

Personal Identification Information: Name, phone number, and email address that are necessary for scheduling appointments and communicating with you regarding our services.

II. How We Use Your Information

We use the information we collect for the following purposes:

1. To schedule and manage your appointments.
2. To communicate with you about your appointments or any changes to our services.
3. To improve your experience with our hospital.

III. How We Protect Your Information

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or disclosure. This includes encryption, firewalls, and secure server practices.

IV. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

Service Providers: Who assist us in delivering our services, such as appointment scheduling and customer support.

Legal Authorities: When required by law, such as in response to a subpoena or to comply with legal obligations.

V. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your user experience. These technologies collect information such as your IP address, browser type, and pages visited. You can choose to disable cookies through your browser settings, though this may affect your ability to access certain features of the website.

VI. Your Rights and Choices

You have the right to:

• Access, correct, or delete your personal information.
• Opt out of marketing communications by following the unsubscribe instructions in our emails.
• Request a copy of the personal data we hold about you.
• To exercise these rights, please contact us at talktous@medstarhc.com

VII. Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal data from children. If we learn that we have inadvertently collected data from a child under the age of 18, we will take steps to delete that information as soon as possible.

VIII. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically. Your continued use of our services after any changes to the privacy policy will constitute your acceptance of the updated terms.

IX. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Medstar Specialty Hospital
Address: Ground Floor, Gulf Towers – Oud Metha Rd. – Dubai
Contact Number: +971 4 800 22 33
Email: talktous@medstarhc.com